Terms Of Use
RenzHair, you acknowledge that you have read, understood and agreed to these Terms.
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Website Use
This website is intended to provide information about RenzHair, our products and our services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the rights of other users or the operation of the website.
We reserve the right to refuse service or restrict access where we believe these Terms have been breached.
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Product Information
We make every effort to ensure that product descriptions, images, pricing and availability are accurate.
As our products are handcrafted using premium human hair, slight variations in colour, texture, density and appearance are natural characteristics and should not be regarded as defects.
We reserve the right to amend product information, pricing and availability without prior notice.
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Pricing & Payment
All prices displayed are in GBP (£) unless otherwise stated.
Full payment is required before any order enters production or is dispatched.
RenzHair reserves the right to correct pricing errors or cancel orders where an obvious pricing mistake has occurred.
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Intellectual Property
All content displayed on this website, including but not limited to photographs, videos, branding, logos, product designs, graphics, written content and educational materials, is the exclusive property of RenzHair unless otherwise stated.
No content may be copied, reproduced, distributed, published, modified or used for commercial purposes without the prior written permission of RenzHair.
Unauthorised use of our intellectual property may result in legal action.
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Education & Digital Content
All educational resources, training materials, masterclasses, downloadable content and digital products remain the intellectual property of RenzHair.
These materials are provided solely for the personal use of the purchaser and must not be copied, shared, recorded, distributed, resold or reproduced in any format without our prior written consent.
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Appointments & Services
Appointments are subject to the booking terms in place at the time of booking.
By securing an appointment, clients agree to comply with all booking, cancellation and salon policies published by RenzHair.
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Limitation of Liability
To the fullest extent permitted by law, RenzHair shall not be liable for any indirect, incidental or consequential loss arising from the use of this website, our products or our services.
Nothing within these Terms excludes or limits liability where such limitation would be unlawful.
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Third-Party Links
Our website may occasionally contain links to third-party websites for your convenience.
RenzHair accepts no responsibility for the content, security or privacy practices of external websites.
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Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and processing of your information as described within that policy.
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Amendments
RenzHair reserves the right to amend these Terms of Use at any time without prior notice.
The latest version will always be published on our website and will apply from the date of publication.
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Governing Law
These Terms of Use are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Contact
Should you have any questions regarding these Terms of Use, please contact our Client Care team.
Email: hello@renzhair.co.uk
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Last Updated: July 2026
PRIVACY POLICY
Privacy Policy
At RenzHair, discretion and trust are fundamental to the experience we offer. We are committed to protecting your personal information and handling it with the highest standards of care, transparency and security.
This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, place an order or otherwise interact with RenzHair.
By accessing our website or purchasing from RenzHair, you acknowledge that you have read and understood this Privacy Policy.
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Information We Collect
When you interact with RenzHair, we may collect personal information necessary to provide our products and services. This may include your name, email address, telephone number, billing and delivery addresses, purchase history and correspondence with our Client Care team.
Payment information is processed securely through our trusted payment providers. RenzHair does not store or have access to your complete payment card details.
We may also collect certain technical information automatically, including your IP address, browser type, device information and website activity through cookies and similar technologies.
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How We Use Your Information
Your information enables us to provide the level of service expected from RenzHair.
This includes processing and delivering orders, responding to enquiries, providing client support, improving our website and services, protecting against fraudulent activity and complying with our legal and regulatory obligations.
Where you have chosen to receive marketing communications, we may occasionally contact you regarding new collections, product launches, exclusive releases and events. You may withdraw your consent at any time.
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Sharing Your Information
RenzHair does not sell, rent or trade your personal information.
Where necessary, we may share information with carefully selected service providers who assist in operating our business, including payment providers, delivery partners, website hosting providers and professional advisers where legally required.
These organisations process your information only for the services they provide on our behalf and are required to maintain appropriate standards of confidentiality and security.
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Cookies
Our website uses cookies and similar technologies to improve functionality, personalise your browsing experience and help us understand how our website is used.
You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the performance of some areas of the website.
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Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined within this Privacy Policy or to comply with applicable legal, accounting and regulatory obligations.
Once information is no longer required, it is securely deleted or anonymised where appropriate.
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Your Rights
Subject to applicable data protection legislation, you may request access to the personal information we hold about you, request that inaccurate information is corrected, request the deletion of your information where legally permitted, object to or restrict certain processing activities, withdraw consent where applicable or request a copy of the information you have provided to us.
Requests relating to your personal information may be submitted using the contact details provided below.
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Protecting Your Information
RenzHair maintains appropriate technical and organisational measures designed to safeguard your personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take every reasonable precaution to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
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Third-Party Websites
Our website may contain links to external websites operated by third parties.
RenzHair is not responsible for the content, privacy practices or security of external websites. We encourage you to review the privacy policies of any website you choose to visit.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the services we provide.
The latest version will always be published on our website and will become effective immediately upon publication.
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Contact
Should you have any questions regarding this Privacy Policy or the way in which your personal information is handled, please contact our Client Care team.
Email: hello@renzhair.co.uk
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A Commitment to Privacy
At RenzHair, privacy is an essential part of the client experience. Every interaction with our brand is handled with the same level of discretion, professionalism and attention to detail that defines everything we create.
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Last Updated: July 2026