Our studio is based in Canary Wharf, London. The nearest station is Crossharbour DLR, approximately a six-minute walk away. Limited paid parking is available nearby.

Appointments are available Tuesday to Friday, 10:00am to 5:00pm. Our booking calendar opens on the 15th of each month at 10:00pm.

A booking fee is required to secure your appointment and will be deducted from your final balance. Booking fees are non-refundable.

Clients requiring a last-minute appointment, or who have passed their designated hair drop-off date, may request a same-day or emergency appointment. As these require adjustments to our production schedule, availability cannot be guaranteed.

Please email before booking or attending the studio. We will confirm availability, arrange a revised drop-off where applicable, and advise of any additional fees before your appointment is confirmed.

RenzHair does not offer appointment rescheduling. If you are unable to attend, you will need to cancel your existing booking by email and book a new appointment online, subject to availability.

• Cancelled less than 9 days before: £25 fee
• Cancelled less than 3 days before: 85% of remaining balance
• Original booking fee is non-transferable to a new date
• Non-attendance without notice may be charged the outstanding balance

Where your appointment requires client-supplied hair, each service description box will include your designated hair drop-off date. Timely delivery is essential to allow sufficient preparation before your appointment.

If your hair is not received by the designated date, your appointment may be reclassified as an Emergency Appointment, subject to availability. Where we are able to accommodate a late drop-off, an additional emergency service fee will apply. If we are unable to accommodate the revised timeline, your appointment may need to be cancelled and cancellation fees will apply.

If you anticipate that you may miss your designated drop-off date, please contact our team by email as soon as possible. Where possible, we will discuss the available options before confirming any amendments to your booking.

Drop-off hours: Tuesday to Friday, 2:00pm to 5:00pm.

Drop-Off Requirements

Hair must be:

• Clean
• Completely dry
• Delivered in person

We are unable to accept postal deliveries, courier deliveries or taxi drop-offs for appointment hair. We are not liable for your parcel being lost or stolen if you choose any of the above options.

Upon Delivery

Please place your hair securely in the designated Hair Drop-Off Box located at the studio.

Once your hair has been delivered, kindly send a photograph of your drop-off to our team, together with your:

• Full Name
• Telephone Number
• Appointment Date & Time

Our drop-off area is monitored by CCTV for security purposes. Further instructions will be provided within your appointment confirmation email.

Please include a note inside your drop-off bag containing the following information:

• Full Name
• Appointment Type
• Appointment Date & Time
• Hair Description (for example: Jet black straight 30" 13x6)
• Skin Tone (e.g. Fair, Brown, Dark)

Clients booking a Handmade Wig Service should also include their head measurements. Where measurements are not provided, your wig will be produced using our standard cap size.

The final result depends on the quality of hair and lace supplied. We are unable to work with thick, dense, heavily knotted, or coloured lace (including black, grey or green). For the most natural finish, we recommend HD Lace.

Please arrive with your natural hair prepared in cornrows (12+ rows) — we do not provide cornrow services. A 15-minute grace period is permitted; arrivals beyond this may result in a shortened or cancelled appointment.

Patch testing for adhesive products is available on request by email. The remaining balance is payable on the day, using the method outlined in your booking confirmation.

For all enquiries, please contact us by email. Please allow up to 72 business hours for a response.